Refund & Cancellation Policy

Effective date: 7 October 2026 · Business: ProBrandz Studio · No 151/6, Hokandara South, Hokandara

Refund processing commitment: Where a refund is approved, ProBrandz Studio will initiate the refund to the original payment method within 24 hours of approval.

1. Customer Cancellation

7 or more days before the booking: 100% refund.
More than 72 hours but less than 7 days before the booking: 50% refund.
Less than 72 hours before the booking: no refund.
No-show: no refund.

2. Rescheduling

One free reschedule may be requested 7 or more days before the booking, subject to availability. Requests made later may be subject to availability and an applicable fee.

3. ProBrandz Cancellation

If ProBrandz Studio cancels a confirmed booking, the customer may choose a full refund or a mutually agreed rescheduled booking.

4. Refund Method and Timing

Approved refunds will be processed to the same payment method used for the original payment. ProBrandz Studio will initiate the refund within 24 hours from the business side. Once initiated, the time required for the funds to appear may depend on the customer's bank, card issuer, payment service provider or payment network. ProBrandz Studio is not responsible for delays caused by those third parties.