Bookings are subject to availability and are not confirmed until the applicable payment has been successfully received and, where required, verified by ProBrandz Studio.
A requested slot may be held for up to 2 hours. If payment is not received and approved within the applicable hold period, the slot may be released automatically and made available to other customers.
The customer is responsible for the conduct of all persons attending the booking and for reasonable care of the studio, equipment, backdrops, cyc wall and other property.
The booked period includes setup, preparation, shooting, packing and clearing the studio. Late arrival does not extend the booking. Additional time is subject to availability and may incur the applicable overtime charge.
The customer may be charged for damage, loss or exceptional cleaning caused by the customer or members of their group. Smoking, dangerous materials, unauthorized alterations and other activities that may damage the premises or equipment are prohibited unless expressly approved by ProBrandz Studio.
Cancellation and rescheduling are governed by the Refund & Cancellation Policy.
Online payments are processed through the applicable payment gateway. ProBrandz Studio does not treat a customer return page as proof of payment; payment status is verified through the applicable payment notification process.
ProBrandz Studio may need to reschedule or cancel a booking because of circumstances outside reasonable control. Where ProBrandz Studio cancels a booking, the customer may receive a full refund or agree to a suitable rescheduled date.
By submitting a booking, the customer confirms that they have read and accepted these Terms & Conditions, the Refund & Cancellation Policy and the Privacy Policy.